Frequently Asked Questions

What is the delivery time?

Deliveries would usually take place between 8am-6pm from Mondays to Fridays.

Do you provide International delivery?

Bella Donna Clothing & Accessories delivers items internationally. Items can be bought from anywhere in the world and delivered. Pls send us an email at hellobelladonnaclothing.com.ng to know what the charge is for your country.

How do I return an item?

To do this simply contact us at hello@belladonnaclothing.com.ng fill your return order form and book a return to us within 1 day of receiving your order.

How can I contact your couriers?

Once your order is shipped, you will receive courier and delivery details.

What is your returns policy?

If you are not 100% satisfied with your purchase, you can return your item(s) to the warehouse for a full refund. This applies to all orders except, underwear’s, lingerie, jewelry and SALE purchases. These purchases are FINAL..

Returns must be done within 1 day of receipt, unused with tags still on, in the original brand packaging (if applicable) and must not fall under the list of non-refundable brands/items.

Refunds will be paid in the same method you selected when you shopped i.e. we will return cash into a bank account if you paid cash or bank transfer, If you paid by POS or Card the amount will be refunded to your card via the bank processing system.

All items will be inspected upon return, so make sure it’s packed up properly so that it won’t get damaged on the way. You can re-use the mailer bag in which you received the parcel or any other box or wrapper that ensures the returned items are properly secured during the shipping process. We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

NOTE: Buyer bears the cost of return and we cannot accept returns or exchange for defective items 2 days after delivery. Please inspect order as soon as its delivered.

What if I receive a wrong item?

If we mistakenly send you a wrong item, size or defective item, we will be glad to exchange it as soon as we’re informed and the return process above is completed. In this case we bear the cost of return and exchange

Please be sure to select your desired colour and correct size while ordering. If you make a mistake and we are informed before dispatching your order, it will be corrected. But if it’s only noted after dispatch, we can only correct it after you receive the order and a return process will be initiated. In this case, buyer bears the cost of return and exchange.

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